Review management software is a digital application that allows you to track, collect, and respond to online consumer feedback. Responding to reviews in a way that promotes your reputation is what review management is all about. You want to address the issues raised in unfavourable reviews while also thanking people for their positive feedback.
A review management software can assist you with this. You may use review management software to streamline the process and eventually improve your reputation.
What Is Review Management?
Review management, as the name implies, entails controlling the online testimonials that your business or product receives (websites or social media). It alludes to the procedure of tracking, evaluating, and responding to reviews.
Small and large organisations may encourage good ratings and address bad ones with efficient review management.
The Advantages of Review Management Software
You might be asking why you should bother looking for review management resources. After all, why not concentrate on other elements of your company? And if you must manage reviews, why not do so manually?
Using reputation management software has various advantages. Here are three of the most significant!
1. Encourage more purchases
The first-way review management software may help you is by encouraging customers to make more purchases.
Your reputation grows dramatically for every unfavourable review you turn into a positive one. People are more inclined to buy from you if they see a large number of good customer reviews.
This will result in more individuals purchasing your items or services. More consumers will then post reviews, thus enhancing your reputation!
2. Make time for your business.
Another benefit of reputation management software is that it saves you a significant amount of time.
You could control your reviews manually if you really wanted to. The issue is that it is exhausting. You must physically visit each website to collect all of your reviews—first Google, then your website, then Amazon—before you can even begin replying to them.
Then you’d have to go over each one carefully to identify which ones required a serious answer. You’d find yourself spending hours on reviews alone, devoting time away from other areas of operating your business.
However, a review management software might help you avoid this fate. A review platform can automatically collect and organise reviews for you, allowing you to readily determine which ones you should react to.
20 Best Review Management Software To Try In 2022
Here is the list of the best review management software for your business.
Podium is a customer engagement software that assists small companies in managing their internet presence. This SaaS software contains simple solutions that improve the customer experience and aid with local SEO.
Online review generation is a key element, with customers encouraged to provide comments on items and services. Podium also has SMS marketing, webchat, and money processing capabilities. The technology enables customised text exchanges and tailors review collection efforts. This application connects Salesforce, Airtable, and Calendly.
Podium starts at $289 per user per month and includes a 14-day free trial.
Gominga is a reputation management tool that allows businesses to collect and respond to comments in one place. Customer experience management, review notification, and activity tracking are all essential aspects. In addition, the technology provides customised templates and sentiment analysis.
Administrators may examine feedback, find new possibilities, and analyse product strengths and flaws. Response, analytics, and sentiment analysis are covered in other modules. This application works with popular customer support platforms like ZenDesk.
On request, Gominga provides customizable pricing.
#3. Get More Reviews
Get More Reviews is a cloud-based review management software that assists businesses in generating and managing online reviews. A poor review blocker, email management, and automated social posting are among the features. To handle reviews from around the web, you may also include a review collection tool in email signatures and set up real-time notifications.
The brand’s reputation monitoring tool keeps track of all reviews and gives notifications when significant events occur. This includes sending notifications when unfavourable reviews appear so that you may handle the issue with the consumer directly. This tool works with third-party apps like Facebook, Google, and Twitter.
Get More Reviews is offered for $99/user/month with a free trial.
Yotpo is a famous e-commerce content marketing tool that is meant to create feedback and referrals. You may gather reviews by utilising this platform by email and SMS. Customers may supplement their reviews and testimonials with images and videos.
Positive reviews can be shown on your website, as well as highlights and reviews shown to potential consumers on your checkout page. The reporting and analytics section provides deep insight into customer sentiment as well as the ability to control the influence of reviews on conversion rates.
This application is compatible with ecommerce systems such as Shopify, Magento, BigCommerce, and WooCommerce.
Yotpo starts at $15 per user per month and offers a free trial.
ReviewTrackers is a tried-and-true reputation and review management software that is used to fuel acquisition and retention efforts. Review gathering, competition tracking, media monitoring, and warnings are among the key features. In addition, the software provides thorough performance data, review widgets, and SMS review requests.
In terms of review performance, the software provides practical insight into how your brand compares to rivals. You may then use this knowledge to gain an advantage and increase your income. Over 100 third-party sites, including Google, Facebook, Yelp, and TripAdvisor, are used to collect online reviews.
This tool is compatible with popular business applications such as Google My Business, HootSuite, and BrandWatch. On request, ReviewTrackers provides customizable pricing.
Grade.Us is a cloud-based reputation management software that provides review management automation. Feedback collecting, multi-channel management, and social proof gathering are among the features. Administrators can also set up drip marketing programmes to collect reviews over time.
They may also utilise the review reporting tools to keep track of current reviews posted on social media sites. Managers may develop personalised campaign performance reports that track parameters like click-through and conversions. This software is ideal for agencies that need to manage the reputations of several clients.
This tool interacts with popular business applications such as Google Sheets, Salesforce, Hubspot, and Google My Business. Grade.us starts at $54 per user each month and offers a 14-day free trial.
#7. Rize Reviews
Rize Reviews provides a review widget for presenting consumer feedback, including reviews and ratings sourced from Google, Facebook, and the Better Business Bureau (BBB). You may customise the widget display settings and choose whether or not to display the aggregate review score.
Customers may use any device to share online reviews. The widget is intended to provide consumers with quick access across many channels and platforms. The software has several reputation management functions. Flexible targeting, tailored brand messaging, customised email campaigns, and automated review monitoring are among them.
This solution interacts with popular corporate applications, including Salesforce, Zoho CRM, and LinkedIn.
Rize Reviews may provide customised pricing upon request. There is a free demo available.
#8. Merchant Centric
Feedback from your website, contact centres, surveys, and online reviews is managed by MerchantCentric. You may use your own brand image and voice, as well as tailor material to a certain brand or area. You may use alerts to be aware of bad comments so that you can reply quickly to enhance client satisfaction.
The software generates a single, personalised link that you can add to your website, include in receipts, or distribute through email. As a result, customers may easily submit feedback on their preferred platform as a result of this. The dashboard allows you to respond to reviews across numerous platforms. This application is compatible with various business systems.
MerchantCentric starts at $49.95 per user/month. There is a free trial available.
Birdeye is a customer experience tool that helps you automatically obtain more reviews and then leverage those reviews into a competitive advantage. Customers are directed to top review sites to provide input. Managers may examine all reviews for all locations, from all sources, via a single dashboard.
You may also develop surveys to get real-time feedback and better understand your clients. Birdeye creates, maintains, and amplifies online evaluations on Google, the Better Business Bureau, Facebook, and over 200 other review sites. This solution is powerful for Google reviews due to its direct connectivity with the Google API.
Over 1000 applications, including Square, Zoho CRM, Infusionsoft, and Pipedrive, are integrated with this service. Birdeye starts at $299/user/month. There is a free demo available.
#10. Trustpilot Business
Trustpilot is a customer experience management platform. It assists businesses in managing client interactions, sending review invites, managing business listings, sharing reviews, and tracking feedback.
Admins can establish rules for delivering review invites using the centralised platform. They may also make use of a variety of widgets, email signatures, and newsletters.
The analytics capabilities included in the platform enable real-time insights into client comments. Trustpilot also assists businesses in obtaining Google Seller Ratings, including star ratings in organic search results and sharing reviews on social media.
This tool interfaces with a variety of business applications, including Shopify, WordPress, PayPal, and Mailchimp.
The trust pilot starts at $225 per user each month. There is also a free plan.
The future of search has arrived with Yext’s AI-powered solution. Yext provides a comprehensive range of AI-powered products that may assist you in discovering new insights about your consumers, providing direct responses to them, and more.
Your customer care staff may better comprehend what consumers are searching for in their search queries by using natural language processing (NLP). Yet also assists you in managing your company’s web listings and maintaining consistency across all platforms. Furthermore, its comprehensive overview in a single dashboard allows you to keep an eye on reputation management and update locations on a single platform.
Managing commercial activity presents its own set of difficulties. On one hand, you have day-to-day duties that must be accomplished in order for the organisation to function properly. Your customer care staff, on the other hand, becomes buried in client engagement and communication tasks that must be addressed in order to keep your customers happy and satisfied.
PromoRepublic is the best social media scheduling software for businesses, brands, and agencies. It’s a straightforward, user-friendly solution for planning and scheduling content across all of your social networks. The user-friendly design makes it simple to write and schedule posts in advance, so you never miss a deadline or forget to publish again.
Only a few of the product review software programmes on the market specifically specify where your consumers reference your organisation.
Mention is a social listening and media monitoring software that shows you who is talking about your company on social media. It provides insight-driven, real-time social media strategies, allowing you to discover what consumers are saying about you on social media platforms such as Twitter, Facebook, Instagram, YouTube, and others.
Mention also tracks major discussions in your industry. It also provides a multi-channel schedule for your campaigns, competition tracking, and brand references from different social media networks.
In the digital era, it’s all too easy for company owners to become overwhelmed by the sheer volume of information available. To keep control of your online reputation, you should choose a centralised site that provides you with access to all consumer feedback and allows you to manage reviews in one place.
This is where reputation comes into play. Reputology is an all-in-one internet review monitoring service. With Reputology, you can track all of your reviews in one place, reply to them with a single click, and get detailed insights for your social efforts.
An active social media presence may boost your brand’s visibility and drive customers to seek out your products or services. However, one negative remark or review may be extremely damaging to your business.
You may manage your online reputation by monitoring your company’s social media profiles and responding to unfavourable comments and reviews using Brand24. It enables you to monitor brand-related conversations, respond to favourable and unfavourable criticism, and communicate with consumers who mention you online.
You may quickly learn what your consumers are saying about your organisation using automatic sentiment analysis. This social media monitoring tool also assists you in tracking your marketing activities so that you know what is and is not working.
Chekkit is a business-focused review, messaging, and lead mailbox software. You can quickly engage with potential clients, gather reviews, and produce reviews with Checkkit’s review management and creation dashboard.
Its simple review production method alleviates the burden of producing your own evaluations, enabling you to focus on more important responsibilities. Chekkit also has a video chat option that allows you to communicate one-on-one with your consumers.
Swell is a company review software that allows you to ask for evaluations, construct your online reviews, and reach out to your consumers using the text engagement tool.
Swell also provides you with total control over how you communicate with your customers and measures customer engagement via a thorough analytics dashboard. And you’re well on your way to establishing consumer loyalty!
BrightLocal is another fantastic reputation management software. It’s designed to handle reviews on your Google Business Profile and works well with other social media networks.
One of BrightLocal’s major features is the ability to effortlessly search and update name, address, and phone number (NAP) information throughout the Internet. Keeping your NAP information constant is critical for retaining good ranks, so this is an excellent feature.
BrightLocal provides many plans. You may pay $8 per month to only monitor reviews, or you can pay extra to obtain access to BrightLocal’s SEO features.
Listening in on client chats on social media may give significant insights about their requirements and their interactions with your company. Brandwatch allows you to do much more than simply listen to your customers.
Brandwatch is the social suite for businesses who need to adjust quickly to a rapidly changing marketplace. Brandwatch provides enterprises with digital consumer intelligence through AI-enriched insights by accessing the largest library of public opinion and a wide range of social media management solutions.
Track particular keywords and phrases to uncover hidden social insights, then produce tailored content for your target audience using data-driven campaigns. Brandwatch campaign segmentation allows you to examine which channels are most effective for your company and what content is most appealing to your target demographic.
WebFX’s review management software is called ReviewAccelerationFX. It’s a terrific solution for managing your reviews as part of our broader MarketingCloudFX software.
Part of what makes ReviewAccelerationFX so good is that you receive more than just a tool. We don’t just offer you a piece of software and call it a day at WebFX. Instead, we actively collaborate with you to improve your review management, and ReviewAccelerationFX is one such service.
If you’re asking about the pricing, it’s because we’re providing so much more than a platform like Podium or BrightLocal, where you’d be left to your own devices once you’ve made the purchase.
Frequently Asked Questions
What precisely is review management software?
Businesses may use review management software to gather testimonials and reviews, respond to negative criticism, and improve consumer opinion of their products or services. It works in the same way as reputation management software.
Why are software reviews necessary?
A software review is an important aspect of the Product Development Life Cycle (SDLC) since it assists software developers in confirming the software’s quality, functionality, and other important features and components.
What exactly is customer review software?
Companies can use consumer ratings and review software to collect and respond to customer feedback on their products or services. Some products in this category enable businesses to display reviews on their own website, while others handle online reviews across many digital media.